ACCEPTANCE AND ACKNOWLEGEMENT
I acknowledge that in purchasing from this website that I am either a knowledgeable, qualified solar, hydronic or HVAC installer trained in the installation, codes, safety, heat transfer, piping and other relevant issues relating to installing solar, hydronic, photovoltaic, and complex HVAC products, or, if not, that I should not install the product and that I will use a qualified installer trained in the installation, codes, safety, heat transfer, piping, electrical and other relevant issues relating to installing the products to install the products purchased from HydronicWorkshop.com. I also acknowledge that I have read and accept the policies, practices and terms of sale below:

POLICIES,  PRACTICES AND TERMS OF SALE:

DEPOSITS, RETURNS, CANCELLATIONS AND SHIPPING
Many of the products sold by HydronicWorkshop.com are special-order products manufactured, assembled and packaged specifically for you with the component configuration of your requested order. Payment in full will be charged to your credit card upon purchase to initiate production allong with estimated freight. If the actual freight cost is more than you have paid the remainder will be billed to your card after shipment.see note at bottom that applies to large orders particularly of radiant board products.

Your order may be cancelled with a 95% refund, before the supplying factory has begun building your product. Such refund will be issued to your credit card within 10 working days. If your order is cancelled after production has started but prior to shipment, your order may be cancelled subject to a 35% cancellation fee. The cancellation fee may be waived by the factory, but they are not required to. In either event the balance of your payment minus the above described applicable deductions will be refunded within 10 working days.

Any order that is to be returned to the factory requires factory approval and an RGA,(Return Goods Authorization) and must be within 10 working days of receipt provided it has not been installed, is in original condition and is returned in the original packaging. A RGA# (return goods authorization number) is required from the factory for any such return. Return instructions will specify where and how to ship the product and the RGA# and documentation must accompany each box of any such shipment. You are required to pay shipping/freight charges on all return goods.

Returned goods are subject to the above 35% restocking fee. The balance of your purchase price, less shipping charges, will be refunded within 10 working days of the factory receiving the goods provided that they are in resalable condition, have not been installed, abused, altered or damaged. If the factory rejects the returned goods for the above reasons, they will be returned to you and no refund will be issued. Warranty returns must also be agreed to in advance by the factory and have an RGA.

Most products ship within 10-15 working days of receipt of order. If the production time will be longer than 15 working days, you will be notified and given a chance to cancel the order at a full refund. Shipping is billed to your credit card upon shipment. The actual amount incurred by the factory is billed to you. All shipments are sent the least costly way, LTL by truck or UPS ground, unless special arrangements are made. In general, orders send to Oregon, Washington, Utah, California and Idaho usually cost approximately 5% of the value of the shipment. Orders sent to the Eastern United States may be as high as 10% of the shipment value while orders sent to the Middle United States will be between 5% and 10% of the shipment value. Orders to Alaska and Hawaii are by special arrangement.

PRIVACY AND SECURITY
HydronicWorkshop.com values your privacy. We do not share your confidential information with anyone other than as required by the credit processors to complete your transaction, or if compelled by law. We do however provide the manufacturing factory with your name, company, address, phone, fax and e-mail for shipping purposes. We keep information regarding transactions as long as required by law.

We take the security of your transaction with us seriously and have contracted with Chase Merchant Services Paymentech (the world’s largest Internet processor) to process credit card transactions using Authorizenet. The shopping cart is a HackerSafe monitored site.

TAX
HydronicWorkshop.com is a company registered as doing business in Oregon, and no tax is charged or at this time known to be due when selling products manufactured in Oregon, shipped from Oregon, sold from our website administered and hosted in Oregon, with funds deposited to an Oregon account. Oregon charges no sales tax. The legal consensus is that under the above conditions, no sales tax is, or will be due. On products shipped from a factory in another state you the customer acknowledge that you are responsible for paying any tax or fees that may be due due in your locality, state or other legal jurisdiction.  Be advised however, that a consortium of states and other jurisdictions are currently making efforts to modify sales tax collection on Internet sales and this may change. Currently, HydronicWorkship.com does not charge sales tax. If it is ultimately determined that a sales, use or other tax is due in your locality, state or other legal jurisdiction, the customer acknowledges they are responsible to pay it and specifically agrees  as a condition of sale to pay it.

CUSTOMERS,  INTENDED USE AND WARRANTIES
HydronicWorkshop.com sells products intended for solar, hydronic or HVAC use only to be installed by qualified, knowledgeable installers. Customer acknowledges and warrants that they are either a qualified installer or will have the product installed by a knowledgeable qualified hydronic installer. You the customer specifically release Hydronicworkshop.com from any liability arising from improperly installed, applied or manufactured product and agree that any product defects will be resolved under warranty provisions of manufacturer.

Hydronicworkshop.com is not a manufacturer and is selling products manufactured and warranted by others. Product is warranted exclusively by the manufacturing company and all warranty issues must be resolved directly with them. irregardless of whether Hydronicworkshop.com chooses to act as agent for the manufacturing company. . These warranties may be requested for each vendor All of the above policies and practices are specifically incorporated as conditions of sale. By purchasing on this website, the customer specifically acknowledges and accepts these conditions of sale.

Important note on freight and Conditions of Sale Regarding Freight
The hydronicworkshop.com checkout calculates a very rough estimate on freight based on the location and cost of your order.  Email sales@hydronicworkshop.com for a more accurate estimate on freight. Freight quotes are estimates only. Board shipments are sent out by UPS Freight or LTL by a trucking company, and any additional charges incurred shipping the boards to you will be billed to your card once they issue.  Your acceptance of this is a specific condition of your purchasing this product.  If the actual charges are lower than what you pay for in the cart we will refund it to your card. UPS Freight like all trucking services has special service charges that are best to be avoided. The cheapest way to ship these boards is to ship them to a commercial location, with regular business hours that has a fork lift and personel available to unload them. The most typical extra charge is the delivery to a construction site and requirements for a lift truck when a fork lift is not available.
Below is a list of special service charges that UPS freight can apply and trucking companies are similar:
1.   Inside Pick - up or Delivery  (means no elevator access)  $69.00 to $101.00 - Per CWT
2.   Liftgate:  $132.00- $5.16 Per CWT.  Minimum $132.00  Maximum $253.50
3.    Limited Access Delivery ( means Construction Sites, Churches, Schools etc.)  $79.00
4.    Notification Prior to Delivery  (includes Phone Calls to Notify)   $32.00
5.    Redelivery    $6.98 per cwt.  $69.00 Minimum   Maximum $730.00
6.    Residential Delivery   $76.00
7.    Reweigh   $19.00
8.    Saturday, Sunday or Holidays, non Business Hours    $84.50 per hour   Minimum  $337.00